I’ve been a member for a few months and have the points needed to advance to Silver member status however I keep showing as Bronze!! Anyone know why this could be happening and how to fix it please.
Thanks beauties xxx
I am a new member also and have earned enough points to be upgraded to Silver status. Having emailed Emily from BH on two occasions requesting to have my membership status upgraded , to no avail, I also would like to know the answer?
If I'm not mistaken JulzP and Marclaire, I think another member had the same concerns earlier in the year. Not having your points click over to silver would be frustrating.
Now that you are technically eligible, have you tried applying for the trial team? Your application would highlight that although you should be silver, your status is still showing bronze.
Perhaps one of the bh staff will see this thread and help you out.
Have you tried logging out and logging again?
I think that happened to me once and that seemed to fix it.
It's always the best to turn it off and than on again... It fixes everything :)
It could be a glitch but its also possible that you have missed something on your profile. Up above click on your name on the right hand side of this page and then click on "My profile"and click on "Edit my profile"....go through everything slowly and check that you have filled out everything including that you have ticked at least one thing in each section of your "beauty profile"....if there is one section in the beauty profile that is not ticked then your status will not change as it must be complete.
Hope this helps.
Hi JulzP & Marclaire,
I’m sorry about this! We’ve been having a few technical difficulties with automatic status upgrades lately.
I've been manually upgrading everyone that I catch in the forums or who emails me directly about it.
I’ve just fixed up both of yours now. Congrats on making silver!
If there’s anything else I can do, please let me know. ☺
It was a nice surprise when I checked my profile, that it has been upgraded to Silver status.
Hopefully your system will be fixed soon so these sorts of things don't have to be done manually, which must be very hard and time consuming.
Thanks for being so helpful.
My status has been stuck on bronze for quite a while too, do you mind fixing this for me? ☺️
Firstly, Hi! I'm kinda new around here - nice to meet you :)
I've just ticked over enough points for silver too... can you please tick me over.. can't wait to join the trial team!!
I’m stuck too.. can you please change me to Silver when you get chance?
Thanks so much!
Thank you so very much Ellie!!!!
Hope you have a wonderful day ❤️❤️
Hi Ellie! I seem to be having the same problem, I'm not sure if anyone is still looking on here but if you could help that would be great:) thank you!
Hey Viki J, Luxe Beauty Lover & cdbeauty: you should email Ellie about getting manually upgraded. Her email address is: firstname.lastname@example.org
Thank you! Just e-mailed her then!
Dam! Mine is stuck too
It's obviously fixed now. Congratulations on hitting Gold, Kathryn!
I was stuck on Silver until I made a comment which then changed to Gold.
Looks to me like your on gold now :)
It changed to Gold when I made that comment, I guess my comment was...gold haha ;)
I can't wait to hit silver!
I'm also a newbie here. I even don't know much about this. But interested to know. Thanks!
Welcome to the forum, Billey6! There is really nothing to it - just keep commenting on articles, writing informative reviews and posting here on the forums and you'll reach silver status in no time.
It's a truly great bunch of people here on BH. Enjoy!
Yeah sure, I am also thinking about it. Thanks!
Hi All. I'm also new here and am trawling the newbie forum posts for helpful information. And this was very helpful, just incase! I'm still in the early stages of Bronze, so it's useful to know what to keep an eye out for
Welcome to the site KatherineLB If you click at the top of the page where your name is ...where it shows your name and points....then click on "Edit my profile" and look for the "My profile picture"....you can upload your own avatar. You also get points for doing that on the first time you upload only. Means you can have any pic you want and you are not stuck with the generic grey and white flower.
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